00306nam a2200109Ia 4500008004100000041000800041082001800049100001800067245005000085260005300135300000800188231228s2002    xx            000 0 und d  aeng  a658.5`62bSHA  aSHARMA (D.D.)  aTotal Quality Management: Principle and Cases  aNew DelhibSultan chand and sons New Delhic2002  a728