00294nam a2200109Ia 4500008004100000041000800041082001600049100002000065245003700085260005400122300000800176231228s2003    xx            000 0 und d  aeng  a658.89bDAY  aDAYSIE (Adriam)  aThe Essence of Service Marketing  aNew DelhibPrentice Hall of India New Delhic2003  a253