00307nam a2200109Ia 4500008004100000041000800041082001600049100004500065245002500110260005400135300000800189231228s2003    xx            000 0 und d  aeng  a658.89bZEI  aZEITHAML (Valarie V.)/ BITNER (Marry Jo)  aService Marketing..,  aNew YorkbMcgrawhill International New Yorkc2003  a668