00327nam a2200121Ia 4500008004100000041000800041082001600049100004500065245002500110250000800135260005400143300000800197231228s2003    xx            000 0 und d  aeng  a658.89bZEI  aZEITHAML (Valarie V.)/ BITNER (Marry Jo)  aService Marketing..,  a3rd  aNew YorkbMcgrawhill International New Yorkc2003  a668