00331nam a2200121Ia 4500008004100000041000800041082001600049100004500065245002500110250000800135260005400143300001200197231228s2007    xx            000 0 und d  aeng  a658.89bZEI  aZEITHAML (Valarie V.)/ BITNER (Marry Jo)  aService Marketing..,  a3rd  aNew YorkbMcgrawhill International New Yorkc2007  aVI, 668