00340nam a2200121Ia 4500008004100000041000800041082001800049100001900067245007300086250000800159260004300167300000800210231228s2008    xx            000 0 und d  aeng  a658.8`12bDAS  aDASTOOR (B.N.)  aCustomer Satisfaction Delight: The Success Manra of the 21st Century  a1st  aNew DelhibExcel Books New Delhic2008  a127