00397nam a2200121Ia 4500008004100000041000800041082001500049100002300064245010000087260005400187300001300241999002100254231228s2008    xx            000 0 und d  aeng  a653.3bVOL  aVOLKEMA (Roger J.)  aThe Negotiation Toolkit: How to Get Exactly What You Want in Any Business or Personal Situation  aNew DelhibPrentice Hall of India New Delhic2008  avii, 207  c1091634d1091634