00369nam a2200121Ia 4500008004100000041000800041082001300049100003300062245008000095250000800175260005300183300001100236231228s2009    xx            000 0 und d  aeng  a658bJES  aJESTON (John)/ NELIS (Johan)  aManagement by Process: A Roadmap to Sustainable Business Process Management  a1st  aLondonbButter Worth and Heine Man London,c2009  ax, 303