CARLAW (Peggy)/ DEMING (Vasudha Kathleen) <br/><br/>
The Big Book of Customer Service Training Games 

 - 4th Repr 
 - New Delhi  Tata McGraw-Hil Publication Company Limited . Delhi  2008 
 - iii, 209 
<br/><br/><label>Dewey Class. No.: </label>658.312404  / CAR