CAVA (Roberta) <br/><br/>
Dealing with Difficult People: How to deal with Nasty Customers, demanding Bosses and Annoying Co-workers 

 - 1st Impr 
 - Mumbai  Jaico Publishing House Mumbai  2008 
 - x, 280 
<br/><br/><label>Dewey Class. No.: </label>650.13  / CAV