00421nam a2200133Ia 4500008004100000041000800041082001600049100001900065245011000084250001300194260004800207300001100255999002100266231228s2008    xx            000 0 und d  aeng  a650.13bCAV  aCAVA (Roberta)  aDealing with Difficult People: How to deal with Nasty Customers, demanding Bosses and Annoying Co-workers  a1st Impr  aMumbaibJaico Publishing House Mumbaic2008  ax, 280  c1092441d1092441