00311nam a2200109Ia 4500008004100000041000800041082001700049100003300066245005100099260004300150300000800193231228s2008    xx            000 0 und d  aeng  a658.049bGOP  aGOPAL (R) / MANJREAR Pradip)  aBPO / KPO Management (an Industry Perspective)  aNew DelhibExcel Books New Delhic2008  a356