GREENBERG (Paul) <br/><br/>
Customer Relationship Management at the Speed of Light: Social CRM Strategies, Tools and Techniques for Engaging Your Cusomers 

 - 4th 
 - New Delhi  Tata McGraw-Hil Publication Company Limited . Delhi  2010 
 - vi, 662 
<br/><br/><label>Dewey Class. No.: </label>658.8`12  / GRE