00278pam a2200109 a 4500020000500000041000500005082001300010100002200023245007100045260003900116300001300155  c  h  a658bKLO  aKlosterboer,Larry  aImplementing Itil Change And Release ManagementhTextual Documents  aNew DelhibPearson Educationc2010  aXVII/218