00309pam a2200121 a 4500020000500000041000500005082001300010100002000023245004600043260007300089300000800162700001700170  c  h  a658bPOD  aPoddar, Sandeep  aManagement Of ServiceshTextual Documents  aNew DelhibShroff Publication And Distribution Private Limitedc2011  a330  aJain, Natika