00363pam a2200145 a 4500 658.81200000000001 ZIK Zikmund,W.G Customer Relationship Management Concepts And Application Textual Documents New Delhi Wiley India 2010 179 Mcleod,R 9368 116193 116193 0 0 0 0 General AKS AKS AKS-MBA-CIR-Rack-25 2013-03-30 Bharati Madhyavarti Sahakari Grahakbhandar Limited 300.00 0 658.81200000000001 ZIK AKS-M-12164 2023-03-01 00:00:00 1 2023-03-01 BK