00290pam a2200121 a 4500020000500000041000500005082000800010100001500018245007400033250001100107260003800118300001200156  c  h  bEVA  aEvans,J.R.  aTotal Quality Management Organization And StrategyhTextual Documents  a4th ed  aNew DelhibCengage Learningc2009  aXII/467