TY - BOOK AU - ZEITHAML,V.A./ BITNER,M.J/GREMLER,D.D./MENDE,M./SH AU - ZEITHAML,V.A./ BITNER,M.J/GREMLER,D.D./MENDE,M./SH TI - SERVICES MARKETING INTEGRATING CUSTOMERS FOCUS ACROSS THE FIRM SN - 978936444955-7 U1 - 658.8 PY - 2025/// PB - MCGRAW HILL BOOK COMPANY LTD AMERICA KW - Marketing ER -