00255pam a2200097 a 4500020002000000041000500020082001700025100001600042245004700058260005200105  a81-203-1689-4c  h  a658.562bSMI  aSMITH G.F.,  aQUALITY PROBLEM SOLVINGhTextual Documents  aNEW DELHIbPRENTICE-HALL OF INDIA PVT LTDc1998