THOMPSON H., <br/><br/>
CUSTOMER CENTERED ENTERPRISE  Textual Documents 

 - NEW DELHI  TATA MCGRAW-HILL PUB LTD CO.  2003 
<br/><br/><label>ISBN: </label>0-07 053122- 6   
<br/><br/><label>Dewey Class. No.: </label>658.812  / THO