TY  - BOOK
AU  - PEPPARD, JOE/ROWLAND PHILIPS
TI  - THE ESSENCE OF BUSINESS PROCESS RE-ENGINEERING
SN  - 81-203-1205-8
U1  - 658.562 
PY  - 2003///
CY  - NEW DELHI
PB  - PRENTICE HALL OF INDIA
ER  -