PAYNE, ADRIAN <br/><br/>
THE ESSENCE OF SERVICE MARKETING  Textual Documents 

 - NEW DELHI  PRENTICE HALL OF INDIA  2003 
 - 253 
<br/><br/><label>ISBN: </label>81-203-0914-6   
<br/><br/><label>Dewey Class. No.: </label>658.802  / PAY