BANK JOHN <br/><br/>
THE ESSENCE OF TOTAL QUALITY MANAGEMENT  Textual Documents 

 - NEW DELHI  PRENTICE HALL OF INDIA  2003 
 - 203 
<br/><br/><label>ISBN: </label>81-203-0903-0   
<br/><br/><label>Dewey Class. No.: </label>658.51  / BAN