00276pam a2200109 a 4500020002000000041000500020082001300025100003000038245006300068260002700131300000800158  a81-7992-389-4c  h  a658bESQ  aESQUE T.J,/ PATTERSON P.A  aCASE STUDIES IN PERFORMANCE IMPROVEMENThTextual Documents  bJAICO PUB. HOUSEc2005  a242