GODNEY J.W./ BOEHM T.P. <br/><br/>
CUSTOMER RELATIONSHIP MANAGEMENT ESSENTIALS  Textual Documents 

 - NEW DELHI  PRENTICE HALL OF INDIA  2001 
 - 234 
<br/><br/><label>ISBN: </label>81-203-1809-9   
<br/><br/><label>Dewey Class. No.: </label>658.812  / JOH