TY  - BOOK
AU  - GODNEY J.W./ BOEHM T.P.
TI  - CUSTOMER RELATIONSHIP MANAGEMENT ESSENTIALS
SN  - 81-203-1809-9
U1  - 658.812 
PY  - 2001///
CY  - NEW DELHI
PB  - PRENTICE HALL OF INDIA
ER  -