00338pam a2200133 a 4500 81-7758-134-1 658.812 KIN KINCAID, J W CUSTOMER RELATIONSHIP MANAGEMENT GETTING IT RIGHT Textual Documents LONDON PEARSON EDUCTION 2006 480 17796 136968 136968 0 0 0 0 Circulation IMP IMP 2011-04-19 325.00 0 658.812 KIN IMP-IM-16388 2023-03-01 00:00:00 1 2023-03-01 BK