00254pam a2200109 a 4500020002000000041000500020082001000025100001600035245004500051260004000096300000800136  a0-471-32011-0c  h  a658.5  aREID, R DAN  aOPERATIONS MANAGEMENThTextual Documents  aNEW YORKbJOHNWILLEY AND SONSc2002  a614