GRONROOS CHRISTION. <br/><br/>
SERVICE MANAGEMENT AND MARKETING  Textual Documents 

 -  JOHN AND WILEY AND SONS  2007 
 - 483 
<br/><br/><label>ISBN: </label>81-265-1281-3   
<br/><br/><label>Subjects--Index Terms: </label>SERVICES MARKETING 
<br/><br/><label>Dewey Class. No.: </label>658.802  / GAR