UNI OF MICHIGAN BUSI SCHOOL MGMT SER. <br/><br/>
IMPROVING CUSTOMER SATISFACTION ,LOYALTY  Textual Documents  
UNI OF MICHIGAN BUSI SCHOOL MGMT SER. 
 - new Delhi  Wiley India 
 - 209 
<br/><br/><label>ISBN: </label>  
<br/><br/><label>Subjects--Index Terms: </label>marketing