ROM ZEMKE <br/><br/>
CUSTOMER SERVICE BEST PRACTICES CASE STUDIES AND STRATEGIES  Textual Documents  
ROM ZEMKE 
 - 1st 
 - mumbai  Jaico pub 
 - 475 
<br/><br/><label>ISBN: </label>81-7992-181-6   
<br/><br/><label>Subjects--Index Terms: </label>Management