00397nam a2200169Ia 4500 230512s9999 xx 000 0 und d eng PRASAD R S UNDERSTANDING CRM - PRESENT AND FUTURE 1 ICFAI UNIVERSITY PRESS HYDERABAD 249 375 Paper Back General Management 406474 406474 0 0 0 0 MCK MCK 5C 2007-02-27 ICIT SOFTWARE CENTER PVT LTD 500.00 25 2 MCK-10952 2025-04-16 00:00:00 2025-03-13 2023-05-22 BK