00321nam a2200145Ia 4500008004100000041000800041100001600049245002300065260002900088300000800117365001300125500000900138520001900147650000900166230605s2002    xx            000 0 und d  aeng  aKandampully  aService Management  bHospitality Press c2002  a380  b2026h20  a1575  aReference Copy  aM.M.