TY  - BOOK
AU  - "HAKSEVER CENGIZ.,RENDER BARRY.,RUSSELL R. S."
TI  - SERVICE MANAGEMENT:AND ORERATIONS
SN  - 0-13-017396-7
U1  - 658.8 HAK. 
PY  - 2000///
CY  - USA
PB  - PRENITCE HALL INTERNATIONAL INC.
KW  - "MANAGEMENT,SERVICE MANAGEMENT,AND OPERATIONS,UNDERSTANDING SERVICS,OPERATING SERVICE SYSTEM,TOOLS AND TECHNIQUES FOR MANAGING SERVICE OPERATION"
ER  -