"JOHNS T .," <br/><br/>
PERFECT CUSTOMER CARE 

 - 0 
 - LONDON  RANDOM HOUSE  1994 
 - 198 
<br/><br/><label>ISBN: </label>0-09-940621-7 
<br/><br/><label>Subjects--Topical Terms: </label><br/>"MANAGEMENT,CUSTOMER CARE"
<br/><br/><label>Dewey Class. No.: </label>658 JOH.