TY  - BOOK
AU  - "QUINN J. B.,"
TI  - INTELLIGENT ENTERPRISE:A KNOWLEDGE AND SERVICE BASED PARADIGM FOR INDUSTRY
SN  - 0-02-925615-1
U1  - 658.514 QUI. 
PY  - 1992///
CY  - NEW YORK
PB  - THE FREE PRESS
KW  - "MANAGEMENT,ORGANIZATIONAL CHANGE,CUSTOMER SERVICE"
ER  -