"FITZSIMMONS J.A.," <br/><br/>
SERVICE MANAGEMENT FOR COMPETITIVE ADVANTAGE 

 - 0 
 - NEW YORK  "MCGRAW-HILL, INC."  1994 
 - XVIII+462 
<br/><br/><label>ISBN: </label>0-07-113312-7 
<br/><br/><label>Subjects--Topical Terms: </label><br/>"MANAGEMENT,SERVICE MANAGEMENT"
<br/><br/><label>Dewey Class. No.: </label>658 FIT