TY  - BOOK
AU  - "FITZSIMMONS J.A.,"
TI  - SERVICE MANAGEMENT FOR COMPETITIVE ADVANTAGE
SN  - 0-07-113312-7
U1  - 658 FIT 
PY  - 1994///
CY  - NEW YORK
PB  - "MCGRAW-HILL, INC."
KW  - "MANAGEMENT,SERVICE MANAGEMENT"
ER  -