00310pam a2200109 a 4500020000500000041000500005082001300010100005900023245005800082260005200140300000800192  c  h  a658.8`12  aBARAN (Roger)/ GALKA (Robert)/ STRUNK (Daniel)eauthor  aCustomer Relationship Management ..hTextual Document  bCengage Learning India Pvt. Ltd New Delhic2008  a308