00343pam a2200121 a 4500020000500000041000500005082000800010100004100018245009800059250000800157260004500165300001100210  c  h  a658  aJESTON (John)/ NELIS (Johan)eauthor  aManagement by Process: A Roadmap to Sustainable Business Process ManagementhTextual Document  a1st  bButter Worth and Heine Man London,c2009  ax, 303