00325pam a2200121 a 4500020000500000041000500005082001100010100003300021245007400054250001400128260005300142300000800195  c  h  a658.89  aKANDAMPULLY (Jay A.)eauthor  aService Management: The New Paradigm in HospitalityhTextual Document  a2nd Impr.  bPearson Education Delhi, Harlow, Singaporec2011  a394