ZEITHAML (Valarie V.)/ BITNER (Marry Jo) <br/><br/>
Service Marketing..,  Textual Document 

 - 3rd 
 -  Mcgrawhill International New York  2003 
 - XIX,668 
<br/><br/><label>ISBN: </label>  
<br/><br/><label>Dewey Class. No.: </label>658.89