KARR (Ron) / LOHOWIAK (Don) <br/><br/>
The Complete Idiots Guide to Great Customer service  Textual Document 

 -  Prentice Hall of India New Delhi  1998 
 - xxv, 326 
<br/><br/><label>ISBN: </label>  
<br/><br/><label>Dewey Class. No.: </label>658.89