00301pam a2200109 a 4500020000500000041000500005082001100010100004000021245007400061260004300135300001300178  c  h  a658.89  aKARR (Ron) / LOHOWIAK (Don)eauthor  aThe Complete Idiots Guide to Great Customer servicehTextual Document  bPrentice Hall of India New Delhic1998  axxv, 326