00360pam a2200121 a 4500020000500000041000500005082001100010100005700021245009400078250000800172260004500180300001300225  c  h  a658.84  aWILSON (Huge)/ STREET (Rod)/ BRUCE (Lindsay)eauthor  aThe Multichannel Challenge: Integrating Customer Experiences for ProfithTextual Document  a1st  bButter Worth and Heine Man London,c2008  avii, 218