00322pam a2200109 a 4500020000500000041000500005082001000010100003200020245008900052260005800141300001300199  c  h  a658.8  aCRITTENDON (Robert)eauthor  aThe New Managers Starter Kit: Essentials Tools for Doing the RighthTextual Document  bPHI Learning Private Limited New Delhi, London,c2008  avii, 182