00290pam a2200109 a 4500020000500000041000500005082001300010100003300023245008400056260003200140300000800172  c  h  a658.5`62  aJOSEPH/ BERK (Susan)eauthor  aTotal Quality Management: Implementing Continuous ImprovementhTextual Document  bExcel Books New Delhic1995  a223