PASSI (Delia)/ ARONSON (A.B.) <br/><br/>
Winning the Toughest Customer  Textual Document 

 -  Kaplan Publishing Chicago II,  2006 
 - 155 
<br/><br/><label>ISBN: </label>  
<br/><br/><label>Dewey Class. No.: </label>658.83