00285nam a2200121Ia 4500008004100000041000800041100001100049245002800060260003000088300000900118520001200127650002400139230818s2012    xx            000 0 und d  aeng  aSharma  aTechnical communication  bOxfor Univer. Pressc2012  a666p  aGeneral  aCommunication Skill