Fitzsimmons J. A., Fitzsimmons M. J., Bordoloi S. K. <br/><br/>
Service Management Operations, Strategy, Information Technology 

 - 8th Ed. 2018 
 - Chennai  McGraw Hill Education Pvt. Ltd. Chennai  2018 
 - 524 
<br/><br/><label>ISBN: </label>9789353161149 
<br/><br/><label>Dewey Class. No.: </label>658 FIT/BOR